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LSC IP PBX
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IP PBX Overview
LSC PBX-based telephony solutions
offer a rich and flexible feature set. LSC PBX offers both classical PBX
functionality and advanced features, and interoperates with traditional
standards-based telephony systems and Voice over IP systems. LSC PBX
offers the features one would expect of a large proprietary key
telephone system such as Voicemail, Conference Bridging, Call Queuing,
and Interactive Voice Response (IVR) menus systems.
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IP PBX
Features
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The call parking lot allows you to place a call on hold, and retrieve
that call from any extension on the IP PBX System. This can be handy in
a number of situations. Eg. You are on the phone to your client, and you
need some information from a file downstairs, you can put the client on
hold and park the call, Then pick up any available phone downstairs near
the files you need and retrieve the call. When a call is parked, you will be told what extension it can be
retrieved from, Then you can hang up the phone and the call will wait in
the parking lot. you can retrieve the call at any time by picking up any
phone and dialing the extension number you were provided with when
parking the call. You can also configure what the system will do with a
call if you get held up or forget to retrieve it. The system can do
anything from feed the call back into the front desk, the original phone
or let it remain parked indefinitely. The option is yours.
Once only accessible to large corporates, Call centers and government
departments due to the large costs involved. Our IP PBX solution makes
Call queuing accessible to any small business with a need for it, our
solution can be customized to perfectly meet your businesses queuing
requirements.
Our IP PBX solution offers robust call recording features. Recording can be started at any time on any call with a combination of
buttons, or it can be configured to record every call by default. Any recorded call can be accessed and downloaded and reviewed at any
time with a simple call to your administrator. Users can even be given
the right and means to download and review their own recordings.
Our IP PBX solution supports both attended and blind transfers.
An attended transfer is a typical transfer where you contact a colleague
and ask them if they are available to take a call, and then transfer the
call to that extension with one simple button.
A blind transfer allows you to transfer a call without first notifying
the colleague it is coming. As soon as you transfer the call, the
colleagues phone rings and you are free to hang up the phone. This is
handy when you have had to put a call on hold to take a call and need to
quickly return to the original call.
Our IP PBX solution can be adapted to work on any telecommunications
interface. Some of these include but are not limited to.
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PSTN
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ISDN/PRI
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ISDN/BRI
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VoIP
We can supply an IP PBX solution to use any combination of interfaces
and direct calls to the interfaces that will cost you less. EG. If you
get a free calls to land lines from a VoIP supplier, but cheaper calls
to mobiles from Telstra, Our IP PBX will send your land line calls
through the VoIP provider while sending calls to mobiles through your
pstn/isdn interface. Here is a quick description of each interface for
your reference.
A PSTN Line is the single analogue line you have encountered at home. It
is a single line with a single phone number. Our IP PBX solution can be
fitted to handle up to 48 pstn lines, although it becomes cost
ineffective once you start looking at 3-4 lines as ISDN/BRI can support
as many channels with more features for around the same cost.
Primary Rate Interface ISDN comes as a 10,20 or 30 channel service. So
if your business requires 22 lines, you would be looking at utilizing a
30 channel service. The ISDN/PRI service is a digital service, right up
to the PBX. It is completely monitored and in most cases faults are
identified and resolved before you even become aware of them. With an
ISDN/PRI service you are given a range of 100 phone numbers that will be
directed into your line, these can be used for Direct Indial(DID)
numbers. Eg. If you own a nursing home, and had a phone in each patients
room, you could assign a Direct Indial number to each rooms extension so
family and friends can phone the resident without the need to go through
the IVR and take valuable staff time answering and transferring calls.
Basic Rate Interface ISDN is very similar to PRI, but it is only
available in 2 channels, if you need 6 channels, purchase 3 BRI
services. Like PRI it can be assigned multiple DID numbers, is
completely digital and can be monitored. BRI is ideal for business
needing 4-8 lines.
Voice over IP is becoming more popular as a form of telecommunication
due to its low costs and extreme flexibility. Although the quality of
service from a Voice Service Provider (VSP) is extremely reliant on your
internet connection, you need to keep in mind that if you have a slow or
unreliable internet connection, you may experience bad call quality,
drop outs and if the internet goes down, so does your phone system. It
is good practice to have pstn or even ISDN failovers in place in the
event that your internet connection goes down and you lose connection
with your VSP.
Our IP PBX solution has
an extremely robust and powerful conference function.
Allowing you to set up any number of voice conference rooms
that can be accessed directly from an extension or even
assigned a DID so your employees can participate in a
conference without leaving their desks, and clients can
participate in a conference from their own office/home. Our solution provides multiple options from conference recording to PIN
security on entry. Once again our solution can be customised to
perfectly fit the requirements of your business.
Our IP PBX solution offers an advanced day/night switch feature. Rather
than the simple switch of the past that simply diverts the call to an
answering machine, Our solution can perform up to 10 different definable
functions. Everything from answering a call, announcing the business
hours and diverting to voicemail, to diverting the call to another
office, mobile number or anything in between. With the combination of
other features, we can tailor a solution to perfectly meet the needs of
your individual business.
If your business is using an ISDN carrier, you are usually given 100
Indial numbers, this means that every one of those numbers will be
routed into your IP PBX system. Our solution will allow you to send any
of these numbers directly to any extension/device. This is usually
advantageous if the nature of your business requires direct
relationships between your clients and the staff member handling them.
It will allow your client to reach the staff member directly without the
need to go through IVR’s to reach them. The use of Direct Indial (DID) numbers is also advantageous if you have
one or more numbers set aside to provide support. You can route these
DID numbers directly to a support ring group or Call Queue. You can point a DID directly to a Conference room, FAX, Voicemail box,
announcement or anything you need. The options are endless. As with all
of the features of our IP PBX solution, it can be customized to
perfectly meet the requirements of your individual business.
FollowMe allows you to set a failover if a particular extension does not
answer a call in a predetermined period of time. It will re route the
call to another extension or external number, This is particularly handy
if one of your employees is particularly mobile. You can set a list of
phones he is most likely to be at and the FollowMe will try each phone
until the call is answered. You may have a warehouse manager that has a phone in his office and
another workstation in the warehouse. FollowMe can be used to divert the
call to the second location if the first is not answered, then directly
to the mobile phone or voicemail of the warehouse manager if the second
extension is not answered. You can even configure an announcement to
tell the caler that the phone system is attempting to locate the person
on alternative extensions, so the caller knows what is happening and
accepts the wait for the call to be answered.
Often referred to as an auto-attendant, an IVR is a voice delivered menu
that callers can be fed into when they first ring your business or when
they are transferred to an individual department. An IVR can be configured to perform almost any action. Having an
automatic system in place to route calls to the correct department
drastically increases the efficiency of your staff and receptionists in
particular. Wasting less time transferring calls and spending more time
on other, more productive tasks. As with all features of our IP PBX solution, we can customise any IVR
solution to perfect meet the needs of your individual business.
Music On Hold is a standard feature on most modern PBX systems,
requiring an external machine or audio device. This is achievable with
much more functionality without any external devices on our IP PBX
solution. Using Standard.WAV or .MP3 files as the music on hold. It
quick and simple to upload and assign these files. We can also configure
your IP PBX to play a stream from an online radio source, or weather
forecast or anything imaginable. You can even have different music/streams for different lines,
extensions or queues, this means you can play something soothing in a
support/complaints queue to calm people down before communicating their
problems to your staff, or play something more up beat to lift the
spirits of the people on a sales queue, putting them in a better mood
will most likely result in the customer being more receptive to
suggestions from a sales rep.
Our IP PBX solution can provide paging and group paging facilities. It will use the speakerphone capability of the phones to broadcast a
message to the entire phone system or just to a predetermined paging
group. Great for quick announcements or emergencies. As with all
features of our solution it can be customized to perfectly meet the
requirements of your business.
Our IP PBX solution offers a powerful and easy to use reception console.
The reception console gives the user the ability to visually track,
manage and control calls from their workstation. Using a simple drag and
drop method, a user can transfer calls, park calls and even pull calls
out of queues and send them directly to voicemail, all without touching
a button on the phone. This feature has been proven to increase the
volume of calls handled by a user and increase overall productivity.
Remote pickup allows users to pick up calls from a phone across the
room, in another part of the building, or even in another building all
together without leaving their desk. Eg. You work in accounts and you
colleagues phone starts ringing, but he is at lunch and cannot answer
it. Without leaving your desk, you can pick up your phone and dial a pre
configured combination of buttons that will route your colleagues call
to your phone.
Our IP PBX solution offers advanced call reporting. All call details for all calls are recorded in a database; Call source
and destination, call duration, and even the Caller Identification number
of inbound calls. Reports can also include the amount of lines used at
any one time, the cpu and ram usage of the IP PBX system. This is a
great tool if you are planning to expand and you want to know if your
current IP PBX solution will be able to scale to your needs without
modifications or upgrades. The database can be queried by date, extension, or destination. This
gives you the ability to find out exactly where your business can save
money on phone bills. The data can also be exported in Comma Delimited
files, for viewing in Microsoft Excel or other programs.
A Ring group can be configured in many ways with our IP PBX solution. A
Ring group will send a call to any phone listed in that group, you can
also configure any one of a virtually unlimited variety of actions if a
call is not answered in a predetermined time. For example, you may have
2 receptionists. You could put those 2 receptionist extensions in the
first ring group, and configure the ring group to send the call to
another ring group if it is not answered in a pre determined time frame.
This will assume the first 2 receptionists are busy on calls or
unavailable and the second ring group could consist of staff members
trained to be back up receptionists. As with all of the features of our IP PBX solution, ring groups can be
configured and customised in any way imaginable to perfectly meet the
needs of your business.
Another great feature supported by our IP PBX solution is the staff web
interface. It allows you to configure staff accounts and provide access
to almost any aspect of the IP PBX system they may require. You can
provide them with access from everything from their own voicemail to
conference management. The choice is yours, and can be configured on a
user by user basis.
Here are a few of the areas you can give your staff access to from their
own workstation:
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PBX Address Book (also includes click to dial).
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Incoming Faxes.
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CDR Report.
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Calendar and call reminder.
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Call Monitoring (Recordings).
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Calls.
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Emails (if using the system as an Email Server).
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Voicemails.
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CRM System.
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Conference Management.
Our IP PBX solution contains an extremely powerful time condition
feature. You can use it to route calls to different locations or actions
based on the time of day, and because your IP PBX system is connected
directly to the internet, the time is always synchronised with an Atomic
Clock source. This is great if you offer different rates for after hours
support or if you have after hours calls handled by another office. You
will always be charging the correct amount for your employees time spent
on calls. Combined with the use of ring groups, multiple IVRs and call reporting.
We can build and customise ANY solution your business could ever
require.
Our IP PBX solution offers advanced voicemail features. The option for
voicemail is on each extension on an individual basis. This means you do
not need it enabled on all extensions. Combined with the use of time
conditions, you can have after hours calls go to individual voicemail
boxes, or to one voicemail box for the entire business. The option is
yours.
All voicemail enabled extensions can reach their voicemail box with the
touch of a button or via the staff web interface. Voicemails can even be
sent directly to an email address, this is great if your staff spend
time away on business purposes. They can receive their voicemail from
anywhere in the world. Alternatively a staff member can dial into a
voicemail menu to receive their voicemails. As with all of our solutions features, the Voicemail feature can be
customised in virtually any way to perfectly meet the needs of your
individual business.
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Our IP PBX solution offers "Fax to email" for incoming faxes. Also, you
can send any digital document to a fax number through a virtual printer.
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The fax functionality is administrable via Web.
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Fax visor integrated. The faxes can be downloaded from the Web in PDF
format *.
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Fax-to-email application.
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The email template (from fax-to-email) can be customized
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Access control for fax clientes (white list).
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Can be integrated with the WinprintHylafax plugin. This applications
allows to print any document to a virtual fax from a Windows
application.
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